Shipping policy
SHIPPING POLICY
At NovaCartCO, we offer free standard shipping on eligible orders.
SHIPPING DESTINATIONS
We currently ship to customers in the United Kingdom, United States and European Union.
PROCESSING TIME
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been processed, it will be shipped using the available shipping method for your destination.
DELIVERY TIME
Estimated delivery times may vary depending on your destination, shipping carrier, customs processing and other circumstances outside our control.
The estimated delivery timeframe shown at checkout or provided with your order will apply where available.
We aim to deliver orders without undue delay and within the applicable legal delivery timeframe.
SHIPPING COST
Standard shipping is FREE for eligible orders.
Any additional shipping charges, if applicable, will be clearly displayed before you complete your purchase.
TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for tracking information to become active after your order has been dispatched.
DELIVERY DELAYS
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays or other unforeseen events.
If your order has not arrived within the expected delivery timeframe, please contact us at:
novacartcosupport@gmail.com
CUSTOMS AND IMPORT CHARGES
For international orders, customs duties, taxes or other import charges may apply depending on the destination and applicable laws.
Where applicable, customers are responsible for charges that are legally payable by the customer and that were not included in the purchase price.
WRONG OR INCOMPLETE SHIPPING INFORMATION
Please make sure that your shipping information is accurate and complete before placing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at novacartcosupport@gmail.com so we can determine the available options.
CONTACT US
If you have any questions about shipping or your order, please contact us at:
novacartcosupport@gmail.com
NovaCartCO